CallD.AI and ResetData transform enterprise call centres
CallD.AI has partnered with ResetData to deliver an AI-powered call centre solution that dynamically scales to meet surging customer demand. By combining conversational AI with ResetData’s sovereign infrastructure, CallD.AI ensures enterprises can handle even the most unpredictable customer service challenges with empathy, compliance, and speed.
The challenge
Customer service is mission critical. When disruptions occur - from cyberattacks to transport strikes to extreme weather - millions of people may seek answers at once. Traditional call centres cannot always keep up.
In one real-world case, a German rail authority faced hundreds of thousands of disrupted travellers during a major storm. Over 85% of calls were dropped, leaving customers without support and damaging trust.
As David Ralston, CallD co-founder, explained:
“Everyone wants to be heard, and no one wants to be kept waiting. Call centres must deliver timely, efficient, and compliant service, even during black swan events.”
The solution: Meet CallD.AI
CallD.AI expands enterprise call centres with AI-powered agents that replicate human-like conversations while connecting to real-time data and enterprise systems. These agents are:
Conversational: Natural, empathetic interactions that feel like speaking to a human
Compliant: Embedded with company policies, regulations, and brand voice
Scalable: Able to handle surges in demand instantly, without additional staff
Trusted: Built on closed large language model deployments to protect privacy and accuracy
ResetData’s AI Factories and AI Marketplace provide the sovereign, on-demand infrastructure needed to deliver these capabilities to Australian and global enterprises.
NVIDIA ecosystem
Both partners are aligned within the NVIDIA ecosystem:
CallD.AI is part of the NVIDIA Inception Program
ResetData is an NVIDIA Cloud Partner
ResetData co-founder and Co-CEO Bass Salah noted:
“NVIDIA is the engine driving next-generation AI. By working with them, we can provide pre-built, pre-trained, and certified solutions through our Marketplace. We’re thrilled to have CallD onboard, helping enterprises redefine customer service.”
Results
By deploying CallD.AI on ResetData’s sovereign AI infrastructure, enterprises gain:
Dynamic scalability - instantly scaling support during crises
Stronger trust - compliant and brand-aligned conversations at scale
Operational resilience - customer service protected against black swan events
Improved efficiency - freeing human agents to focus on complex or high-value cases
As David concluded:
“AI-accelerated customer solutions aren’t the future. They’re here today, helping enterprises deliver when it matters most and reminding us that nothing is more important than the customer experience.”
